SJ
Shade J

1 reviews | Active since Mar 2015

05 Mar 2015, 08:57

Gym is a *******

On Monday I went to Virgin Active to file a complaint to the manager and workers due to the unfair debit order deductions that took place last month. In fact, 3 debit orders went off in my bank account which is NOT suppose to happen according to the contract agreement! The sales representative told me at the end of January (that's when I signed up) that if I had to sign up that day then a registration fee will not be charged. However, I checked my bank statements and saw how dead broke I really am because January's debit order, so as February AND March!!!!! Normally a person gets debited once off at the end of the month for that particular month you are gyming for. So over R1400 has been debited off my account! I need to renew my drivers licence and pay off other debts and I cannot do it if I do not have the cash! I want a refund for dishonesty, and also if they cannot refund me I will sue them in court! I still have my bank statements as proof! I

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply18 Mar 2015, 14:36
Official
Hello Shadejansen,

I have tried to contact you on your mobile phone today but to no avail.

On behalf of Virgin Active I would like to apologise for the inconvenience and frustration caused to you.

I do believe that you have been contacted by the management team of N1 City and your concerns have been addressed.

Should you require any further assistance please feel free to contact me directly via email.

Kindest regards
Robyn