Gym Closes and does not notify customers

Went to Virgin Active Honeydew this morning at 6am. Place was completely deserted and could not see anyone inside the gym so I just turned around and drove away. I got back home tried calling the gym, could not get through. I called Virgin Active head office at 11am on ***spoke to Mandi, got put on hold and then she cut the call after 5 minutes of being on Hold. I called back, spoke to Sheryl, she so says she didn't hear anything about issues at the club and put me on hold then comes back to me and says she can't get a hold of the gym. I asked Sheryl to find out what is happening and call me back so I know if I can go to a different gym, it is now 7pm and still no call back from Sheryl. I drive to the gym at 6pm hoping to go for a workout but when I get there there is an employee outside waving people away as they have no power. He tells me that I can go to another gym. It is like Richard Branson buys petrol for me to drive around in peak hour traffic another. I don't know why I am even complaining on this platform as I see Virgin Active does not respond to their customers here. Obviously they do not care about their customers if they cannot get back to them.