Groenkloof Virgin Active - ***********

<p>I joined the Groenkloof Virgin Active in the beginning of July. The sales man sold me a purchase item known as a booster pack. This entails a consultation with a personal trainer and three one on one gyming sessions. The sales man also told me that I don't need to worry because the personal trainer with the name Jessica will be in contact with me regarding my appointments. A month went by and Jessica did not phone. I then went to the front desk to ask if she was there, which of course she wasn't , and asked that she phones me so that i can make use of my booster pack. This again did not happen. </p> <p> </p> <p>About three weeks ago the manager contacted me to ask how my gyming sessions were with Jessica. I then told him that I can't comment on that because she has not bothered contacting me. He said he would speak to her immediately and she would contact me soon. Again this did not happen!!! </p> <p> </p> <p>I then went online to make a booking with another personal trainer. Online it clearly stipulates when the PT is available and it even goes as far as to send a confirmation email. I arrived today at 5 in the morning when I made a booking just to be informed that the PT is already booked and I came for nothing. Her reason was that management did not inform her of my appointment. </p> <p> </p> <p>It seems as if Groenkloof Virgin Active's management don't know what they are doing and they are selling products to customers without the actual intention of following through. They have absolutely no respect for a client's time and make promises that they simply can't fulfil. And let's be honest to inform your PT that they should phone a client that has already paid for a product is not that hard. </p> <p>It is highly unprofessional and very *********** especially from management. </p> <p> </p>