Greediness at the cost of the customer

I visited your club yesterday to use the swimming pool. I paid the R155 since I don't have national membership but unfortunately all the lanes the pool was completely full. I then asked reception to refund me as I was not going to use any of the other facilities and we decided to leave. I was very disappointed with the blunt refusal I got and the response I got from the The Bush who is apparently a manager at your club. He just refused and told me to speak to head office if I have a problem. This kind of attitude is completely unacceptable and not how you treat customers.<br> <br> What was even more appalling than the service I received was the elderly lady who wanted to watch her son do his swimming lesson. Again, they insisted that she pays R155 to enter which she was obviously not willing to do. She then asked if she could just sit and wait at Kauai as she cannot stand that long and again they insisted that she pays R155 just to sit down! Pathetic!!! <br> <br> Is that how your employees and managers treat people? Is your club so hard up for money? I am really disgusted with what happened there yesterday, even more so with the way that they treated the elderly lady!