Good luck trying to cancel your Virgin Active membership

Cancelling you gym membership should not be this difficult.

On the 6th of February I called in and requested my membership to be cancelled. They said they will call me back and I was then contacted by Lungile Tima from their retentions desk who basically forced me to take this 50% discount that they offer for cancelling clients as my membership was coming to an end in March. I specifically told him I do not want this and when I signed up, I was told there was no cancellation fees and periods I would need to serve. He was adamant and said he can't confirm what was said to me at the start of my contract but this is what stands now. I then asked Lungile that I had cancelled my Vitality that morning so how will this affect me. He guaranteed that it wouldn't be an issue and I will pay about R100 in March.

On the 1st of March R809 was charged from my account. I called in on Monday and was told that a call recording would be pulled and I would receive feedback by Wednesday - today.... This has not happened, I was told that Maria has not received my call as yet for investigation.

What is so frustrating is that there is a reason that I've had to cancel these contracts. Not only has R809 been taken for me, but I've had to deplete all my phone minutes calling this team and being transferred from pillar to post to follow up on my case. None of them have provided emails as promised or any updates.