Good Bye Virgin Active - Clearly Covid Hasn't Affected You

If I could give less than 1 star I would. VA have now lost both my wife and I as customers along with family of ours who are members who I have just advised what has happened. How can my wife owe you R200 and I owe you R1500 if we both pay at the same time??

To top it off I have subsequently been handed over and my membership has been cancelled and I have been told that I have to pay a joining fee again and they cant do anything about it! Over this entire period I have only EVER received two statement from VA. Once when they buggard the account up previously and had to make amendments and a second time now after I have been "Handed Over". It blows my mind at how many mistakes are made. You would think that any company would do as much as possible post Covid to keep clients on board but clearly Virgin Active just do not give a damn.

Sloppy statements with amendments of arrears in error, VA app payments that appear if you are lucky and just general sloppy service over the phone from their call centre staff who firstly cannot advise me on fixing the account so pass me from person to person and who mumble and you cant make out half of the things that they say.

I actually feel sorry for the call centre staff because I think that VA are probably losing alot of clients due to their clear ZERO tolerance to account discrepancies. I do believe that they have made another mistake somewhere for my account to be in arrears by this much but clearly they don't care.

Good bye Virgin Active.