Go elsewhere. Billing and administration is inefficient or ***********.

Billing and administration is completely ***********. We have been trying for three months to cancel our memberships, having been in each month to cancel. Now they tell me to bring my bank statements in to get a refund.

Turns out, if you check Twitter and other social media, it isn't just me. They overcharge users, they continue to charge cancelled memberships, and if you look for a direct contact on their website, you get nothing but FAQ's and links to social media. Calling the admin for our local gym, the phone just rings. Does anyone know of a class-action lawsuit we can all join to stop this kind of madness?