DvdB
Dieter van den Bergh

1 reviews | Active since May 2015

26 May 2015, 15:02

Get your system in order!!

I too was handed over to MBD for no apparent reason. I went to my local Virgin Active to cancel my membership as my contract expired beginning of this (2015) year. When I asked to cancel, they informed me that my account is in arrears to the amount of R1450 or something like that, and that I can not cancel until the outstanding has been paid.<br> I phoned today and they gave me the number of MBD to phone. I spoke to a nice lady that looked on the system and told me that the amount was paid (i remember the phone call to VA) last year Oct/Nov.<br> So for all this time I have been paying for a service I no longer use. Also, I have not received any correspondence from them regarding the \unpaid"amount. This means that I would have paid them the same amount again"

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply26 May 2015, 16:53
Official
Hello BeardDee,

I have tried to touch base with you via your mobile phone but to no avail.

I have escalated your concern to the accounts manager and we will provide you with feedback soonest.

Kindest regards
Robyn