lM
linda M

1 reviews | Active since Mar 2015

05 Mar 2015, 10:25

Full premium deducted while the acc is frozen

I frooze my acc last year to Feb 2015 because i dont get time for gym ,This year Jan,i called them again to tell them that i still dnt have time,they must continue freeze my acc,they agreed and they said they going to take half the premium as usuall which is R130,but they took R 260,i went to Workshop to Complain,they said they wont deduct for the next 2 months,which was not true,they deducted R130,Im very disappointed.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply06 Mar 2015, 14:12
Official
Hello zungulinda,

Thanks for speaking to me today.

As discussed I have corrected this payment for you on our side and all is in order.

I hope that this meets with your satisfaction.

Kind Regards

Chris Morgan