Frustration with Virgin Active's Customer Service

Does the rating go into negative? Minus 5 stars would be more appropriate. To begin with, I recently discovered that I will be subjected to an increase in fees starting January 2024. While I understand that price adjustments are common, I find it unacceptable for someone who joined in August 2023 to have an 8% increase in January 2024. As the customer representative and supervisor clearly explained “It's for everyone” even if you join in November 2023! Spare a thought for the November joiners. It would've been nice if the sales rep let me in on this little secret during the enrollment. It is perplexing to me that a reputable institution such as Virgin Active struggles to keep track of these basic financial transactions. My frustration deepens when considering the performance of the Virgin Active Android app, which has proven to be unreliable and subpar. Given the evident issues with the app and the lack of customer service, it becomes clearer why managing debit orders efficiently might be a challenge.