Frustrating to deal with management.

On the 12th Nov Tracey- Lee advised that she would speak to 'Vitality Corporate' and see if she could expedite their service and will revert to me. To date, I have not heard from her. <br> Vitality did finally get back to me last week and said that unfortunately we would need to sort the refund of the joining fee with Virgin Active. Money was paid to Virgin Active so we expect a refund from them. <br> I wrote to gym manager Alida on Friday the 27th Nov requesting that she transfer our gym membership to K90 (since they unable to refund our joining fee), she has not responded to date. Previously when we complained about the service at the gym, she willingly offered to transfer us so she could wipe her hands off us, and not deal with the issues at the gym. About a week ago, she referred us to a call centre who advised us that Alida could have done the transfer without a charge being raised. Still waiting to hear from her since Friday morning. <br> Has my husband's refund been processed as Alida said he would not be charged and money was still taken off his account? Will I get a refund as well? Could you kindly call me to discuss our termination of contract and refunds? <br>