Frustrating lack of efficiency

After terminating my account and settling outstanding fees in August last year, I discovered that I had been debited for another month's membership fee at the beginning of February. Confused, I contacted customer care to investigate the matter. I was informed that my account had in fact not been closed, and had instead been renewed in the new year. I was assured that the account would be closed and my refund processed in a few days. After no such refund was forthcoming, I again contacted customer care to inquire. I was informed that the account was still active, but would be closed immediately, and the refund processed. <br> Three weeks have elapsed since I first reported this, and despite the many phone calls I make and conversations I have with consultants who assure me that my refund will be processed, I have yet to see a cent. Every consultant estimates a different waiting period, and one even told me that my refund request had not even been forwarded to the relevant department!! I am exceedingly irked by this lack of professionalism and ask that it be dealt with soon!