Frustrated new member

I joined Virgin active in July during their special to only start paying in September. I was then advised by the virgin active consultant to join vitality for gym discount. I took a Discovery life cover since I didn’t have any Discovery so I can get vitality(this was in August). I had to make follow ups every now and then at Virgin active for the discount , only to be told I actually have to pay R699 for them to activate my vitality gym benefit. I was so mad because that information was not given to me before I took a Discovery life cover to activate vitality. I then ended up paying the R699 in October to activate this vitality gym discount. Guess what today the 10th of November I discovered that i have been logged out of the Virgin Active app, when I call the contact centre they told me that my membership has been cancelled and I need to go to the gym and have it activated. I then go to the gym, then they told me my issue will be attended tomorrow the person who activated membership has already knocked off. Im so livid, because the same people made me take a Discovery product unplanned then i had to pay R700 for the activation which was not explained initially now my membership is cancelled before I can even use the Vitality gym discount??? Im starting to regret joining this club cos WOW 🤯