Frustrated

Virgin active got ads all over social media including and on the television and radio of the promotion they running, u get two months free if one successful debit order goes through so I got January free in February I did and eft to virgin active with the amount of R1030 For my partner and I, on the telephone conversation with the consultant she reassured me that March will be free, on the 1st of February virgin active debited my account again, I have been trying to get hold of virgin active from the 1st every time I called it kept saying high call volume my call will b answered when a constant is available. After 20 minutes a constant answered and said he can't tell me what promotion I was offered I need to go to the club I signed up with apon the conversation I informed him that I can't leave home because I tested positive for covid I also asked if I could freeze my account he said that's a fee of R110 I got really upset because I debited for so much much now I need to pay more money , what I would like to know, what virgin active is advertising is false? And the consultant **** to me by saying il get March free..... This is really frustrating at this difficult time...... I am really disappointed with the service I am receiving from virgin active. I have a good mind of canceling my subscription with virgin active.