frustrated, and ****ed off beyond belief are easy words to use

If I can give this company a 0% review I would do so in a heartbeat ! With me being in sales myself I know EXACTLY what sales & service is about and they are miles away from getting even close !!

38 Phone Calls, 5 emails and holding sessions of -+10min each before I decided to cut the call and I am still not assisted !!

I sent an email on the 19th of October giving them all my personal info (ID number etc...) to URGENTLY cancel my membership fees because I am relocating. The following day I got reply saying one of their consultants will give me a call withing 48- 72 hours. On the 26th of October I sent a follow up email asking when someone is going to call me because it is a week later and no feedback. No one bothered to even send a automatic reply. On 27 October I sent another email stating that this is my 3rd email now and that I need URGENT assistance. In between these emails I have been calling non-stop as well. I eventually got through to someone WHILE HOLDING THE LINE FOR 15 MIN !!! and the gentleman assisted in getting it cancelled. after explaining the situation that I have been trying for how long to cancel he said he will arrange a refund for the money deducted from my account as no one got back to me regarding cancellation.....

Right so it was cancelled..... the 4th of November came and i made another attempted phone call to head office to inquire about the refund but yet again no answer - several calls later I got through to a lady (Shahieda), she said that she can see on the system that the claim as been processed and will be in my account on Friday (06 November) - Friday came and gone, Friday evening I sent an email to her personally just to find that she is on leave until JUNE 2021 ! Like who the hell takes leave for 8 months after COVID !!! (maternity leave apparently so) ....

So here I am fuming beyond belief - Monay (09 November) came, 5 calls later and I get through to a guy taking my ID number once again and putting my call through to the credits department. Call is snot going through. I phone once again and by grace got through to a lady who rudely tells me (after struggling to find my claim) that not my whole amount (R400) can be refunded but only R175 because "there is a 20 day cancellation amount" I mean for damn sake could the 1st guy or Shahieda not explain that to me??

I now - yet again - have no idea when the amount will show in my account because they keep saying "tomorrow" ....

They are very easy to take your money but when it comes to service oh my hat they are beyond pathetic !!!!

If you think of joining - please reconsider