Frustrated

Had a problem with the bank so switched accounts. The call center called me and changed the account to the new account They never debited for months and eventually a lawyer office called me for payment which I made. They then found out that I gave the correct account details they just didn't capture it correctly. A veru friendly agent named Shinnay sorted everything out and was outstanding. Now tho when we want to use the gym only mine has been activated and not my wife's. This is very very frustrating