Frozen Account - No assitance!

<p>We had to freeze my fathers account for the month of September due to an operation he had during the month of August, and he was not alowed to gym during recovery, the consultant that helped us, was very friendly and helpful, however, when he finally could go back to gym the first week of October,(Menlyn) they wouldnt let me in as my account was still frozen , we have contacted VA but all we get is applogies and NOTHING ELSE, its been 3days, cannot understand what is taking so long. (we only asked for September to be frozen, and the consultant even confirmed it).</p> <p> </p> <p>My father NEEDS to exercise due to health issues, so its very important, and we are just not getting anything.</p> <p>VA should be attentive as it was their mistake and now its becoming our problem, ontop of that, he is a pensioner and paying R500.00 for membership, and cannot even now use it.</p> <p> </p> <p>Please Help!</p>