From bad to worst - Unauthorized debit orders and VERY POOR service

If I could give no stars, it would be too much. When I enquired to sign up, the Virgin Active employees could not stop phoning me. Even contacting me from personal numbers on WhatsApp after hours, Sundays, etc.

In Dec last year, I gave notice to terminate my contract, however, action was not taken. I phoned again in January to cancel and after numerous phone calls and emails, I got no response, I eventually got hold of them via Instagram but only after threatening to go to social media.

I then got an email from Lebo at the Honeydew branch confirming that my contract has been terminated. To my surprise, Virgin Active then went ahead and deducted more than R1000 from my account AFTER the termination date. Guess what? 13 phone calls later and more than an hour spent on the phone, all they could say was they will need to escalate. I sent Lebo an email yet again and got a generic response that it will be refunded to me after the 10th. Today is the 19th and I STILL have not received my refund, nor did I receive an explanation as to why the money was taken in the first place. I would run for the hills and avoid Virgin Active like the plague, they are only great when they need you, but after they have you, they don't actually give a f****. Unacceptable! I have had to borrow money to cover debit orders that bounced as a result of them taking an unauthorized amount from my account.