JV
JP V
1 reviews | Active since Mar 2009
08 May 2015, 11:21
Freeze ****
Hi Virgin Active,<br> I am a Vitality Member from Discovery,<br> I contacted your call center today to \freeze"the account for 3months (for my wife and I as she is pregnant and the baby is due now"
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Replies (1)
Virgin Active South Africa's replyOfficial
08 May 2015, 13:23Hello jpveldt,
Thank you so much for taking my call today JP.
Once again, please accept my apology for any frustrations caused.
Due to the agreement between Virgin Active and Vitality, the rewards program does not allow for contracts to be frozen as there are specific requirements linked to that reward.
Thank you so much for your feedback and suggestions given today and I wish you guys all the best with the arrival of your baby :)
Kindest regards
Robyn
Thank you so much for taking my call today JP.
Once again, please accept my apology for any frustrations caused.
Due to the agreement between Virgin Active and Vitality, the rewards program does not allow for contracts to be frozen as there are specific requirements linked to that reward.
Thank you so much for your feedback and suggestions given today and I wish you guys all the best with the arrival of your baby :)
Kindest regards
Robyn
Virgin Active South Africa's reply08 May 2015, 13:23
Official
Hello jpveldt,
Thank you so much for taking my call today JP.
Once again, please accept my apology for any frustrations caused.
Due to the agreement between Virgin Active and Vitality, the rewards program does not allow for contracts to be frozen as there are specific requirements linked to that reward.
Thank you so much for your feedback and suggestions given today and I wish you guys all the best with the arrival of your baby :)
Kindest regards
Robyn
Thank you so much for taking my call today JP.
Once again, please accept my apology for any frustrations caused.
Due to the agreement between Virgin Active and Vitality, the rewards program does not allow for contracts to be frozen as there are specific requirements linked to that reward.
Thank you so much for your feedback and suggestions given today and I wish you guys all the best with the arrival of your baby :)
Kindest regards
Robyn