Freeze Period ****

I have been sending emails and supporting documents to the email address *** and ***. This is after I called to inform that I still cannot come to the gym due to a 6months doctor’s instructions. Only 3 months was initially done, thereafter nothing. I called them again and send supporting documentation as requested, no response to date. Instead the collection department keeps calling and I keep telling them I am still waiting for the response so I know how much I need to pay. Now they want me to pay full amounts in arrears when I have informed them and in my last email even told them to cancel my medical aid and send me the amount I need to pay. No response. Card number: ***