ZC
Zahier C

1 reviews | Active since Mar 2009

25 Feb 2016, 08:59

Freeze Period

Hi There<br> <br> So i wanted to put my wife's membership on hold for about 2 months, only to be told they still going to charge me R114. What if i was not able to pay that amount ? what if i got retrenched. Why is it called a Freeze Period then??? What happens when it is Ramadaan are you going to charge me that R114 ? if so then you can prepare to cancel my membership <br> Do not sell me a contract and when i want to freeze my membership the u still want to charge me. That is just not ethical business practice. I am not going to use your club but you are still going to charge me??<br> <br> Feedback will be nice

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply25 Feb 2016, 09:45
Official
Hello zahierc,

Thank you so much for taking my call today.

As discussed, the freezing option is a value added service offered to our members at a reduced premium.

The changes have been made to your wife's membership and we trust that all will go well with the family.

Kind regards
Robyn