ZC
Zahier C
1 reviews | Active since Mar 2009
25 Feb 2016, 08:59
Freeze Period
Hi There<br> <br> So i wanted to put my wife's membership on hold for about 2 months, only to be told they still going to charge me R114. What if i was not able to pay that amount ? what if i got retrenched. Why is it called a Freeze Period then??? What happens when it is Ramadaan are you going to charge me that R114 ? if so then you can prepare to cancel my membership <br> Do not sell me a contract and when i want to freeze my membership the u still want to charge me. That is just not ethical business practice. I am not going to use your club but you are still going to charge me??<br> <br> Feedback will be nice
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Replies (1)Virgin Active South Africa's replyOfficial
25 Feb 2016, 09:45Hello zahierc,
Thank you so much for taking my call today.
As discussed, the freezing option is a value added service offered to our members at a reduced premium.
The changes have been made to your wife's membership and we trust that all will go well with the family.
Kind regards
Robyn
Thank you so much for taking my call today.
As discussed, the freezing option is a value added service offered to our members at a reduced premium.
The changes have been made to your wife's membership and we trust that all will go well with the family.
Kind regards
Robyn
Virgin Active South Africa's reply25 Feb 2016, 09:45
Official
Hello zahierc,
Thank you so much for taking my call today.
As discussed, the freezing option is a value added service offered to our members at a reduced premium.
The changes have been made to your wife's membership and we trust that all will go well with the family.
Kind regards
Robyn
Thank you so much for taking my call today.
As discussed, the freezing option is a value added service offered to our members at a reduced premium.
The changes have been made to your wife's membership and we trust that all will go well with the family.
Kind regards
Robyn
