1 reviews | Active since Jul 2015
**********ly contract
I have joined VIRGIN ACTIVE on behalf of my minor son and daughter for the past plus mines 3 years, I had nu-meres problems during the course of this contract. I **** it very clear that the contracted is for my kids used, <br> When I joined, I was not told that my contract was renewable, Virgin active renewed my contract and never inform me,my contract went into arrears and I had to pay, I paid immediately(manager) ,My son was then allowed access again,I paid three months in advance(manager),after +-1month my son was then refuse access at the gym, Consultant told me that my son needs to apply for a new access card, the consultant added information(computer) he told me to sigh on a computer board for the access card, the same happened with my daughter after few weeks denied access, the same consultant ,new access card story. I was never told that I am applying for a new contracted, that was going to cost me more,my kids was then denied access again I have been corresponding with the manager witch was the first point of contacted, until today my problem has not been solve,manager said , I am in arrears. and handed me over,my account was in advance when my kids was denied access,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active, please accept my apology for any frustrations caused.
I have sent you an email requesting further information in order to resolve your concerns.
I await your response.
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active, please accept my apology for any frustrations caused.
I have sent you an email requesting further information in order to resolve your concerns.
I await your response.
Robyn
