mP
mark P

1 reviews | Active since Oct 2015

07 Jan 2016, 07:49

********** Sales

I have signed up with Virgin Active and requested a 12 month contract at that time I was working and could not get a chance to go and pay the deposit. The sales lady advised me that I can send someone to sign the contract and pay the deposit on my behalf. I sent my wife to sign the docs and pay the deposit, to my surprise the sales lady let my wife sign a 24 month contract and not a 12 month contract as I requested. I stopped paying my membership and made numerous calls to the sales lady, the branch and the head office to get this sorted without any luck....then the next thing I get an SMS from some legal firm advising me that my account has been handed over when it is not even my fault, there is no way that I will pay for a 24 month contract when I requested a 12 month contract and this is just so that some sales lady can make extra commission. I urge you to please look into this, I am sure that I am not the only one that this has happened to.....All I want is for this contract to be cancelled as it is not what I asked for and my money given back to me or a new 12 month contract, with the funds that I have already paid on the 24 month contract carried over...PLEASE!!!

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply07 Jan 2016, 09:57
Official
Hello markleah,

I have tried to touch base with you telephonically but to no avail.

On behalf of Virgin Active I would like to apologise for the frustrations caused during this time.

Please look out for my email providing you with feedback in response to your post.

I look forward to your response.

Kind regards
Robyn