********** operations, pathetic service

Sick and tired of dealing with these people at Virgin active. Ive been requesting for cancellation since the day I joined last year (September) due to health reasons, to no avail. They now suggest that I need to pay a cancelation fee. I refuse to accept this on account of their poor service, and secondly, Ive never set foot into their club (Constantia Kloof, Johannesburg) since joining. Furthermore, they suddenly increased my rate by R400 without any notice!!! I've requested for them to contact me. I've called countless times and have just been sent from pillar to post. The service is disgusting and what's worse is that the consultant that signed me up conveniently no longer works there. Pathetic service, pathetic gym, pathetic! It seems that because I don't belong to the 'Elite' groups within this country, that I get such ********** service. Seriously?