********** contract and very little done about it

<p>So I signed up for a 1 year contract with Virgin Century, or so I though.</p> <p><br />After 11 months I go in to check on the state of my account/contract and find that I was signed up for a 24 month contract. The sales person that signed me up has since left the branch.</p> <p>Here's the fun part, the sales manager and personell the problem was handed to have done very little about the problem after a week. It's as if ********** behaviour is normal, acceptable and not delt with with urgency. After a week and speaking to numerous consultants on different occasions. The sales manager apparently had no idea of the problem, but again he didn't seem amazed. Its clear there's a culture of sloppy customer service.</p>