********** contract

Has anyone had issues with Virgin Active Kingspark before.....regarding contracts, policies etc. They **********ly set up a second contract for me without my knowledge or permission due to an error they made in signing me up initially under a "Momentum contract" rather than a "public contract". As a result i have an additional 5 months on the "new" contract that i was unaware that i apparently signed up for. Upon querying my incorrect gym fees i was informed that they lost my previous contract and my information and i then needed a new card and asked me to sign a new contract document so they can retrieve the lost information- there was no mention of signing up a brand new contract. I was not informed that a new contract will be put in place for 12 months and now they refuse to admit to their error and ***** committed. Any advice on how to deal with this...i never expected this from Virgin Active.