********** CONSULTANTS

A consultant DIRECTLY **** me stating and re assuring me again and again in front of 6 other people in my house at the time of the recent special fee of R370-00 per 2 years with a simple annual renewal fee- only to find out it is R370-00 per month. When I opted to cancel out, they wanted to charge me R1580-00 to cancel my membership- this was about 4 months ago and I am STILL waiting on feedback from the consultant, the club manager as well as went so far as to go down to the gym every second day looking for the club manager as well as messaging the head of finance on linkedin because Virgin Active does not supply any email addresses that ACTUALLY deal with the problem. Whats more is every day I get a phone call about not paying the monthy fee whilst I am still waiting for the issue to be resolved. Then I get emailed every second day as well regarding the account payment - each time from a different administrator (as well as different consultant over the phone everyday) which forces me to go back to the beginning to explain and state my case- and then they hang up on me or do not reply to my emails. I am a single and unemployed mother- I am loosing sleep about this- I haven't even gone INTO THE GYM ONCE- How can your consultants blatantly lie to customers-I have developed a stomach ulcer over the stress of this- I have a major network of followers and media contacts that would love to hear mine and around 1000's of other consumers with similar stories- right here on HelloPeter. HOW CAN YOU DO THIS TO PEOPLE!!!?