********** consultant and manager that is uninterested in helping and not bothered

I have been dealing with an query by Virgin Active N1 City branch, I have phoned the branch on numerous occasions. This complaint is based on a few factors, firstly the consultant who spoke to my mom in 2014 told my mom she can take out a membership and I can use it, I told him I do not want any contract or anything on my name because at the time I was a student. This consultant then insisted no it won't be on my name, nor will I pay for it, it is going to be my mom's membership and she will be the payer also. Take in regard i was not there when the contract was signed, my mom only signed on the contract, my signature is no where to be found (and I was over the age of 18 so no change of ownership happened because of that) anyway my mom only signed by me beg which state on contract you only sign by member if you the member and payer and you only sign by buyer if different to the member, in this case according to virgin active contract i am the member and my mom the payer.. The was alot of headaches with this contract because something was up, we requested to speak to the consultant that signed my mom up, yet virgin active **** and said he was on leave or he was busy, and then was said he resigned, i then found out he was fired for *****, which a few virgin active employees told me (apparently they were not supposed to tell me) , the company had been lying to me all this time, recently for how long I phoned th N1 City branch to which each person gives a different excuse or put the phone down on me, i spoke to their manager, asked to check up on this matter he said straight it is out of his hands, fair enough, i then asked him to request proof of who authorized to change the banking details to mine (he said straight he can't help me, change of banking details is either signed off or over the phone and the call center told me it is documented or should be as it is a legal document that allows banking details to change or be amended, no on can give me proof who requested to change banking details which is very scary and alarming to me. I then after weeks emailed Roche, the n1 branch manager, and phoned in to speak to him, he did not get back to me in over a month, i phoned in by his branch, they either say his busy or some say he simply do not want to get back to me.. I found it disrespectful, I have put in a complaint against him to which he responded only after complaint and tried to be sincere, it's too late i want feedback on his warming because he disrespected me by his attitude towards my situation and him simply not caring, it seems like virgin active keeps me responsible for a contract I never signed, the consultant that signed my mom up asked my mom for my number and I. D and he said he needed it for secondary emergency details and contacts, this same consultation by the name of Christopher Butcher conned others and still no proper investigation was done.. This is not even half of what I have been dealing with.. I have phoned, I have complaint, I have emailed, they would ignore, drop calls on me and make empty promises. Eventually Roche gerbach told me he would give me feedback once he received feedback however I asked to have a meeting with him on the 19th October 2019 to which he said he was busy okay fair enough, I then told him that same day let me know when you are available for a meeting, today is 22 October 2019, it evens got to the point that the number I phone with to N1 City branch seems to be alledgedly blocked, i can phone any other virgin active number but their n1 branch (coincidence or suspicious), I then phoned from a different number to the branch and it worked, im sure you guys can put that togather, and when I phone in and they hear it's me or I say my name they either have attitude or put the phone down. Not only did the manager not attempt to really assist me or guide me, his staff (some of them) has attitude and some evens put down the phone as I speak.

The problem is that Christopher butcher did ***** the contract and virgin active can't seem to see that even though this consultant got dismissed for *****, he actually has another ********** complaint against him on this platform and also for the fact that I haven't signed this contract nor have I seen it until call center manager emailed me the copy of the contract. My signature is not on the contract nor on the receipt nor was I never the contract when it was signed....

This has been an exhausting journey and continues to be. This is only some of what I have personally experienced