********** Code of Conduct

Hi,<br> <br> I would like to escalate this ********* behavior with Virgin Active cancellation process. In June I called Virgin Active Call centre to cancel my membership which was promised to be effective on the 1st of September, in order to cancel something I stopped using at R120 per month with Vitality.. Now on the 1st of September I get nice debit order of R320, which is even higher due to Vitality part fallen away, because I stopped coming to gym.<br> <br> Now after calling your centre they denied that I cancelled membership with them and somehow I need to show them proof? If your staff in *********** and doesn't capture information correctly, why do I have to pay for it. So I wend from R120 to R320??? Nice Saving?? Well done on keeping up to Virgin's brand promise, bunch of short sighted Sharks.