********** Charges and Lack of Customer Service

I was signed up for membership in November with a promise that I could start gyming and only start paying in February.

I was not explained the rule of minimum swipes to qualify. In addition to that our cards didn't work for a good month.

Fast forward to the beginning of December I not only get charged by I get charged a ridiculously high amount, I then went back in the branch to query only to find out that my personal details were used for ***** and the person helping me was suspended.

After logging a query I was only refunded for the money I was charged for the **** profile. No apology by the branch or anyone from Virgin Active for my personal details being exploited by a member of their team.

Fast forward to end of Dec/beginning of January I then get debited again - despite me going in to log the query.

I then call Head Office, I am then told to go the branch after spending over 30min at the branch and the manager failing to come through and meet with me I am then told to call the call centre.

After about 9 attempts of talking to various people our memberships were finally scheduled for cancellation 1 month from now however I am told that there will be a cancellation of R580 per person so that's 3 of us and no talk of the credit to my account for the invoices and money collected incorrectly.

My son who's card is to this day still not linked must pay R580 cancellation fee, yet was charged?

There is a complete lack of empathy from this team. They simply don't care.

I refuse to pay the cancellation fee, as

1. I was not given what I was promised which was R580 membership for 3 people starting 1 Feb 2023. 2. My Personal details were used by a Member of the Club for ********** purposed and I received no apology or compensation for the breach of my Personal Details.