********** application without my knowledge or authorisation

I would like to bring to your attention a ***** case which has affected me as a law abiding resident of South Africa. Over the course of 4 months, respectively October, November, December and January I have endured unauthorized direct debits from my personal bank account.

Each month I had to go to ABSA Bank on 4 different occasions (each Month end from october) to enquire about the direct debits and in return ask them to reverse the payments because I do not use any of your services or products. The bank advised that due to legislation or rather POPIA they are unable to reveal who sent through authorisation for the direct debits and they advised that I had to visit a virgin active branch to enquire about the direct debits.

On 4 January 2023, I visited Hazeldean virgin active and I was informed that a sales consultant by the name of Mr E Gorman from the Dainfern branch is the one who initiated the debit order mandate without my authorization

I now know that my details are compromised and I would have to escalate this matter to the relevant authorities within the South African Police Services as well as the ombudsman authorities in order to assist me with remedying the unauthorized access to my hard earned money.

My only request is to assist me with gathering the necessary information which includes the following: - Debit Order Mandate which shows my signature - Gym agreement which shows my initial and signature - video footage which shows my opening the account

I request that all correspondence be in email or if a call is to be had that the entire call transcript be recorded

I hope that you will be able to assist with the above