1 reviews | Active since Aug 2014
********** Activity from the salesman
This is unbelievable service from virgin active, because they work on commission, they choose to pass through your details and let amounts come off your account to fill there staffs pockets! <br> <br> I called in 2 months ago with regards to finding out amounts and prices for membership, the man named Mduduzi Moyo he asked me for all my details and bank details as a \Procedure\" I followed through.. At the end of the call, I told him not to debit my account as I was still unsure of what I wanted to do.. He called me a few times after telling me I must register and I must do it before end of February or else I should leave it, he gave me an ultimatum which ****ed me off.. I ignored it and left it only to find out my account has been debited by virgin active 2 months in a row! I called last night and he wasn't in.. When he called me today I made a statement saying this is ********, he kicked a fit with me.. And banged the phone down on me! This is not service! He passed through payments on my account which he was not authorised to do! Virgin active head office better do something about this or else I'll take it further! I haven't been to the gym once in these 2 months for I didn't even know!"
Thank you so much for taking my call today.
On behalf of Virgin Active please accept my apology for the level of service received.
Your concerns have been addressed and escalated to the Club General Manager and will be dealt with internally.
As discussed, I will be contacting Momentum to get your refunds processed as soon as possible.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active please accept my apology for the level of service received.
Your concerns have been addressed and escalated to the Club General Manager and will be dealt with internally.
As discussed, I will be contacting Momentum to get your refunds processed as soon as possible.
Kind regards
Robyn
