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<p>On the 27th April 2016 my husband and I decided to go the Virgin Active Moreleta Park to re-activate our gym membership and were assisted by a guy named Leslie. To whom i very CLEARLY explained that i have Multiply membership which should automatically qualify me and my spouse for discounted membership. He assured us that would definately be the case and to my shock and horror Virgin Active decided to debit my account a full premium of 2 members to the amount of R1610.00. I then went to the club and was assisted by Zenith so was just as annoyed as i was after realising that we were **** to by Leslie (Who has since resigned by the way) and that he was just pushing sales to get his commission.</p> <p>Zenith closed the "*****" membership which was created by Leslie and signed us up into a new contract with Multiply benefits, all good and that i should expect my refund of R1610.00 because moving forward our premiums will come from Multiply directly ... To my suprise VA decides to only refund me half of the R1610!!!! So WHAT happened to refunding the FULL amount to the account it was debited from ... then i get told that the other half was refunded to my husband's account, of which he cannot trace.</p> <p> </p> <p>At this point i'm at my wits' end with Virgin Active Moreleta Park , i believe that i have been reasonably patient and understanding ... i can't anymore. I would like my FULL REFUND back into my acccount ASAP!!!</p>