*****alent Behavior?

I am a virgin active member since 2012. I found the need to upgrade my membership to premium as i found it hard to make it to virgin active vodaword everyday due to work commitments.<br> <br> I was assisted by a sales person who assured me that the upgrade can be done in a matter of minutes. I was made to fill out my details and pay an initial joining fee to be upgraded and i was issued with a black card.<br> <br> I then went on holiday for the Decemeber holidays and upon my return to Midrand and my gym session, my card was declined because the card that was issued did not work. I did not take mind of this for a week. At some point i was told that my card was not activated, i consulted with the sales guys on duty and they issue me another card.<br> <br> When i came back with my 2nd card, i was told that this membership was not active either? This happened time and time again until i was on to my 3rd card.<br> <br> I was told that i need to activate my premium account via voice activation and i find that a bit hard because i am usually in back to back meetings on a daily basis.<br> <br> I am frustrated because i paid money for an account that doesn't exist, hope that this is not ********** behavior.