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Funi N

1 reviews | Active since Mar 2012

11 Mar 2016, 07:13

***** on customers bank accounts

Virgin active staff in South Africa have started to *******ly transact on clients bank accounts. Two months or so ago an employee from Little Falls called me to query something innocuous about my daughters Club V membership. The next day a debit order went through,<br> <br> Two days ago I signed up for a personal trainer with Virgin. I requested that this be effective from month end and was assured that I need not be concerned. They only transact on credit cards immediately. My debit order for the personal trainer and my membership will come of month end.<br> <br> Well it went of this morning. I am catching a flight to Johannesburg and there is now insufficient funds for me to retain the car hire I booked.<br> <br> I drove to the gym at 05:00 to be told there is nothing that they can do!<br> <br> Seriously? What am I supposed to do now?<br> <br> My bank cannot return these funds today!!!

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply11 Mar 2016, 16:44
Official
Hello Ilangelisha,

Thank you so much for taking my call today.

On behalf of Virgin Active please accept my sincere apology for the inconvenience caused.

As discussed, I will address the matter internally and your refund has been requested as well.

Kind regards
Robyn