1 reviews | Active since Mar 2012
***** on customers bank accounts
Virgin active staff in South Africa have started to *******ly transact on clients bank accounts. Two months or so ago an employee from Little Falls called me to query something innocuous about my daughters Club V membership. The next day a debit order went through,<br> <br> Two days ago I signed up for a personal trainer with Virgin. I requested that this be effective from month end and was assured that I need not be concerned. They only transact on credit cards immediately. My debit order for the personal trainer and my membership will come of month end.<br> <br> Well it went of this morning. I am catching a flight to Johannesburg and there is now insufficient funds for me to retain the car hire I booked.<br> <br> I drove to the gym at 05:00 to be told there is nothing that they can do!<br> <br> Seriously? What am I supposed to do now?<br> <br> My bank cannot return these funds today!!!
Thank you so much for taking my call today.
On behalf of Virgin Active please accept my sincere apology for the inconvenience caused.
As discussed, I will address the matter internally and your refund has been requested as well.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active please accept my sincere apology for the inconvenience caused.
As discussed, I will address the matter internally and your refund has been requested as well.
Kind regards
Robyn
