***** FOLLOWED UP WORST SERVICE EVER

In March 2018 I signed up with Virgin Active Meyersdal on a promotion for a premium package to visit any gum at any time for R499 per month. This promotion ran for people who fell within the age group of 22 - 25.

When I directly asked the sales rep, Dwayne, if the premium would increase when I turned 26 or with the new VAT rate, I was assured that as long as I signed up on the day, it would NEVER increase.

Low and below, when I turned 26, my fee went up to an astonishing R829!! I was not forewarned at all!

I then contacted the club manager, Sonia, who told me she would look into it and call me back. She never did. I then contacted her and she told me that she had spoken to Dwayne and that he informed her that he did not inform me of the terms and conditions as he was under the impression that I had spoken to someone else. This is not only blatantly incorrect but has prejudiced me in the highest form!!!! I don't know why they thought I would just know the terms and conditions. And I clearly asked about the increase and was assured that it would not increase. My boyfriend was sitting next to me the entire time.

Sonia then said she would further investigate and get back to me. Again, my call was not returned and I had to contact her!

After Sonia admitted to me that the sales rep had misrepresented himself to me regarding the promotion, she told me she could change the membership to just Meyersdal for R680 which would increase in January 2019 or cancel my membership for 30% which is approximately R3800.

So I can either pay way over what I was for one gym membership or pay an exorbitant amount to cancel the membership I clearly would not have signed up for if told about the terms and conditions.

Why should I have to pay any amount to cancel a membership that was falsely misrepresented to me.

I further was not even given a copy of my contract. I have requested it three times but three times that i have gone to the gym it was not available.

I have never ever experienced such bad service and blatant misrepresentation in my life.

Please can someone advise what legal remedy I can pursue as this misrepresentation has been to my detriment and I believe that is *****.