***** done by Virgin Active

I would like to lodge a dispute. On the 15th of October Virgin Active deducted an amount of R553 from my bank account. This amount was not authorized by me. Then on the 1st of December they deducted a further R993 from my bank account. I went to Virgin Active today to query this and to my surprise the lady informed me that my ex husband updated his profile using my banking details. This is a ********** act. Why did Virgin Active not contact me as I am the account holder. Then they tell that not only can they not reverse these payments but they will also not cancel his contract then she says they going to deduct a further R1993 of MY account. Can somebody please assist me? This is a disgrace that such a huge company can allow such ********** acts. What they saying is that every Tom,**** or Harry can give bank account details and you don't check with the account holder of the virgin active account. How can this be ok? How can u tell me there is nothing you can do about it? When he went to Virgin Active why was I not contacted for authorisation? This is a violation of my trust to Virgin Active.