***** and Theft

After cancelling my vitality and attempting to cancel my VA membership via email (the only way to contact virgin active at the time) on 15 July I only received a response and follow up call on the 15th of August to which I told the person to cancel the contract. This was while the gym accounts were meant to be frozen. I was then debited R1050 and after following up to get a refund and escalate I was told that it was in fact not cancelled and that a manager would contact me. After receiving no word from VA I chose to follow up again and was put on hold for over 30 mins to which I had to put down due to frustration. No one in their client services department has been of any help to me this far. I WILL be taking this further I was again debited an amount of R237.09 today. This is ***** and theft and I will not accept this