*****

I have been a member of Virgin Active for a couple of years. On April 9th 2018 I phoned the customer care line to cancel my contract, and paid the cancelation fee. Towards the end of July I realized that the contract was never cancelled, and that the monthly R1000 was still being deducted. I phoned the customer care line again on the 8 th of August to resolve the matter, and spoke to Stacey - the reference number for this call was ********** 543. Stacey explained to me that the contract was not cancelled, but that they would listen to the call on the 9th to resolve the matter, and refund me. It is now a week later, and I have still not heard back from them.

These are the facts.: This is an organization with a broken administrative process, a lack of respect for their clients, and a willingness to act in a manner that is basically **********. I’m sure Sir Brandson would be proud...