Formal Dispute Regarding Incorrect Membership Deductions

Formal Dispute Regarding Incorrect Membership Deductions ________________________________________ I hereby formally dispute the incorrect monthly deductions app**** to my Virgin Active membership account. In December 2024, I was contacted by one of Virgin Active marketing representatives and was offered specific membership terms, as reflected in the attached agreement. I accepted the offer on the understanding that the agreed monthly premium would apply. However, the deductions processed on my account have been inconsistent and incorrect: • No deduction was made in January 2025. • In February 2025, amounts of R690 and R517 were deducted. • From March to December 2025, R690 per month was deducted. Over the 12-month period (January–December 2025), this company failed to apply the agreed premium correctly or administer the account accurately, despite my repeated queries. At the end of the year, I submitted a written request for assistance in reconciling and correcting the account. According to my own reconciliation, I owed an outstanding balance of R 212, which I was willing to settle in order to regularise the account and ensure that the correct premium was app**** going forward. Despite this, my request was disregarded, and deductions of R690 per month continued from January to March 2026 instead of the agreed R514 per month. This ongoing overcharging constitutes a breach of the agreed contractual terms