FORMAL COMPLAINT: Virgin Active Sunward Park – Unfair Treatment of Clients & Instructors

We are deeply disappointed by the unprofessional and ********* manner in which the management at Virgin Active Sunward Park is treating its paying members — especially in the matter concerning the 7AM classes led by a particular instructor.

🔹 Management plans to shut down this class, allegedly due to “low performance.” Yet, they insist the class must have 27 attendees, a standard that NO OTHER CLASS currently meets — so why target only this one?

🔹 There isn’t even sufficient equipment to accommodate 27 people in that space. How can you enforce such a target when you don’t provide the resources to meet it?

🔹 The 7AM/8AM time slot is critical for many of us who work — it’s not just convenient, it’s the only feasible option. Many senior and dedicated members attend this specific class because of the quality instruction, consistency, and individual attention given by the instructor.

🔹 This feels like a personal attack, not a business decision. Members were never consulted, and there was no formal communication. Despite our complaints, sign-ups, and conversations with staff, nothing has been done. Management keeps passing the buck from one person to the next — no accountability, no answers.

If the decision is truly based on numbers, then all other 7AM classes should also be shut down, as they do not meet the same attendance minimum either. This reveals a clear double standard.

This is not just disappointing — it’s disgraceful. The lack of transparency, professionalism, and ethics in how this club is being run is a reflection of poor leadership.

🔺 We are paying members. We deserve to be heard, respected, and valued. If Virgin Active cannot honour that, perhaps it’s time we take our loyalty — and our money — to a gym that does.

#VirginActiveSouthAfrica #SunwardPark