Forced to Pay Debit order after cancellation

Firstly I joined the gym 2 years back(2017) for a 1 year contract. In 2018 around March I went to the Boulders Club and told them that Virgin active deducted the debit order where as my contract was suppose to end in January. That is when I was told that the contract I signed was automatically renewed. At this point there was nothing much I could have done(As I was told) so I continued with the contract.

Around the end of the year(2018) I spoke to the Virgin active staff and advised them that I don't want my contract to be renewed and I was told a note will be added for my cancellation. Yesterday I went to the Boulders branch again to check if it was cancelled and I was advised that I have to pay R378 for the month of January 2019 whereas they did deduct R400 which they said was for February .

I called their accounts department and was told that they cannot take the money for February 2019 and cover for January 2019 since it wasn't my fault that the virgin active staff didn't add a note.