KT
Kgotsofatso T

1 reviews | Active since Aug 2011

23 Jul 2016, 07:29

Forced to hang my dirty linen in public

<p>I was a member of Virgin Active gym in Midrand Boulders, I then asked to add my brother onto my membership and i was told it was not possible as he was over 21 and had to take out his own membership and I could be the premium payer. I went into the branch to inform them that he had ran into some trouble and could no longer continue with his membership. I was advised to contact the head office and explain the situation and then the memberhsip would be cancelled without any penalties. I called the head office but no one could assist me. i then instructed them to hand the acount over. To my surprise MBD calls me almost everyday saying that I am in arrears and not my brother. I have explained that the person that they are looking for has a drug problem in living on the street somewhere . These phone calls and smses are a terrible reminder that my brother is out there somewhere probably dead.</p>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply25 Jul 2016, 13:58
Official

Hi Kgotsofatso, I have tried to touch base with you via your mobile phone but to no avail. Please look out for my email providing feedback.


Regards

Robyn