Five stars to Dave Luis

Hi Virgin, Just a quick word of thanks to your Central Resolutions Specialist, Dave Luis, who went above and beyond the call of duty to arrange me 3 days access at one of your branches in Durban. I flew to Durban with my team to attend the 2016 Travel Indaba over the weekend of 7,8,9 May 2016. Unfortunately, due to very violent winter storms, strong winds, and the fact that we had to be up at 6am and compounded by the fact that we only came home at around 11pm after our team dinner, I wasn't able to attend any of my planned gym sessions in Durban. However, this e-mail is not a complaint about the fact that I wasn't able to train, but rather to acknowledge that Dave went beyond the call of duty to arrange this for me. He also ensured that I did not have to pay the full 40% cancellation fee when my wife had to fly back to Russia on the last moment. He persuaded management to half this fee and also ensured that when Discovery/Vitality made a mistake with my cancellation, that the surcharge was wired back into my account. Everyday we only hear people complain about the bad things, but for once let's take our hat off for people like Dave when things go right! I am emigrating to Russia on Fri, 27th May 2016 for good, and am renouncing my South African citizenship to attain Russian citizenship. Initially my idea was that our kids will be reared to become the future Springboks for our nation, but now we'll have to train them to become world-class ice-hockey skaters for Russia, or to win Wimbledon if it's a girl :) Nazeem Dollie