Fees Deducted Twice, No Feedback, Ignoring Calls

On 2015/07/20 Virgin Active Key West deducted my monthly membership fees a second time, without consent or approval. I contacted them, specifically Muhammad who helped me setup my membership, I was requested to sent through a statement to show the deduction. I did this, a week later without any response i contact Muhammad again, he got back to me claiming it would take a few day, no problem i responded. Two weeks later i tried calling, whatsapp messages and emailing him. No response to any attempt to contact him. He simply ignored me. I am totally shocked over this lever of feedback and service from Virgin Active. They claim professionalism, however this is simply the opposite there of. I am really disappointed with this club. VERY BAD SERVICE!!!!