Feeling Mislead

Hi there<br> I was at Virgin Active K90 on Saturday the 2nd of Jan 2016. My intention was to join the gym at monthly fee of 229 rand pm as advertised on the net. I dealt with Thenjiwe who was somewhat helpful. She explained to me that K90 doesn't have that contract and that it was available only at VA Red she then phoned them to confirm this. I then apologised for the mix up and said I would rather go there. She assured me that it wasn't a problem, and continued to sign me up for VA Red at 229pm. After having a look at figure of 555rand she assured me that it would be changed to 229pm. She said I was to then go to VA Red the day after and train. I was there this morning. To my suprise after asking repeatedly if all was in order. My name nor membership number appeared? I can almost predict that this is going to be an on-going issue with Virgin active as I told thenjiwe I don't to be irritated with this to start off with. I believe there is a cooling off period. If my problem is not sorted by Tuesday 5-01-2016. Could I then request my contract with VA to be cancelled and go elsewhere. I just feel this isn't professional or promising.