Feedback on Service Standards at New Market Club

Expressing my concern regarding the recent decline in service standards at the New Market club, as I believe some attention to these issues could greatly enhance the member experience.

Firstly, the sound system in the studio has been consistently problematic. We’ve had several classes where the speakers did not work, or when they did, the sound would drop in and out. This was especially disappointing when we had to complete an entire class without music. As you know, music is a powerful motivator for members attending classes, and its absence significantly affects the energy and enjoyment of the experience.

Secondly, communication about club issues or changes has been notably lacking. For instance, it would be very helpful to inform members if there are disruptions, such as power outages affecting the club or when facilities like the steam room are temporarily out of service. This would allow us to make alternative plans, saving us time, fuel, and frustration.

On a positive note, I’d like to commend the reception team for their warmth and consistent enthusiasm. It’s a pleasure to be welcomed by such a positive and energetic team. If possible, a small token of appreciation for them would be well-deserved and surely appreciated.