Feedback not given as I was promised

Hi,<br> <br> This complaint is in response of a much poor service that was delivered to me by Abdul. Speaking to this guy was like speaking to a loan shark after you have failed to make payment as promised.<br> <br> I had the problem as Virgin Active over charged me, the refund was processed, but the money was not reflecting on my accounts so I have decided to contact customer care hoping that I will get an explanation. My hope was not fulfilled at all as this man called Abdul just took me for granted insulting my intelligence. He told me that the refund was declined and I have tried to explain to him, but he was not giving me chance to speak. He told me that I was already refunded and when I was trying to tell him that the refund in question is different from the one he is speaking about, but he said he will just go quiet because I'm obsessing.<br> <br> Finally, I have managed to explain to him and he seemed to understand nature of my query as he promised to call me back the following day with valuable information, but he didn't and the worst part of it is that he didn't even leave notes on the system to show that I have spoken to him. This was very frustrating as I had to call back again.<br>