NL
Nicola L

1 reviews | Active since Dec 2013

08 Jan 2016, 09:22

Fee increase without notification

Good day<br> <br> I joined Virgin Active in November 2015 .I am on Vitality so pay the reduced rate. As of January 2016 my fees have increased by 36%. Now, I understand that Discovery has dropped their subsidy percentage from 80% to 75%. That's not my issue. My issue is that I received no notice of this increase. I was also under the impression that as I had only joined in November, I would be exempt from said increase. This was even a question that was raised during sign up, as it was the end of the year and an obvious concern to me. <br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply08 Jan 2016, 10:37
Official
Hello Nikkibrokie,

Thank you so much for taking my call today.

On behalf of Virgin Active please accept my apology for the lack of communication.

Please look out for Vitality's communication as discussed.

Kind regards
Robyn