Fed up

Virgin active have been taking R80. 00 since I Froze my account because of Covid. I ended up getting covid and struggling with my health. Continuing with the freeze... R80. 00 was taken every month. LAST MONTH they decided to take R401. 00 (more than what I Pay monthly when my account IS NOT FROZEN) It ended up bounceing because I dont work anymore.. I make sure I have R80. 00 in my account and because it bounced back, my bank ended up taking R115. 00 for the charges😠 I had to fight with the bank and virgin active via email because nobody EVER gets a hold of virgin active Bloemfontein. I was eventually told that from November they will be unfreezing my account! It is the 28thbof October, This time I putbin R160. 00 because they did not take last month, meaning they would take double this month. Virgn actiive ONCE AGAIN TOOK R401. 00 that they cant explain that amount to me! I finish with this gym in December (thankfully). I dont have energy to fight with my bank avain, because they will definitely charge me for the bounce back.

I would like virgin active bloemfontein to refund me WHATEVER the bank charges will be, after the account bounces back

I would like virgin active bloemfontein to EXPLAIN TO ME! WHY THE HELL THEY ARE TRYING TO TAKE R401. 00 THESE PAST 2 MONTHS!

And I would like a detailed strategy in how This will end when my contract ends on the 31st of December. I dont want them to continue taking my money after the contract has ended!!!